Field Service Technician - DCS/SIS Control Systems

Puffer-Sweiven•Stafford, TX

28d

About The Position

Puffer-Sweiven is hiring a Field Service Technician to install, configure, and troubleshoot computer hardware and software supporting Emerson’s DeltaV distributed control system (DCS), associated applications, and required network and power infrastructure. The technician provides services at customer locations, including process plants and college campuses, and supports customer control system service work in coordination with sales and project management teams. The position includes documenting service activity, preparing customer reports for preventive and evaluation services, coordinating availability with the Service Coordinator, and providing rotational after-hours emergency support as required. The technician also collaborates with teammates, helps maintain the field service shop and inventory, pursues required product training and recertifications, and completes customer-specific safety training and annual refreshers. The role requires developing technical independence through ongoing learning and use of knowledge base resources.

Requirements

Bachelor’s or associate degree in Computer Science, Computer Information Systems, or a related field.
Must be able to obtain a TWIC and pass a DISA hair follicle drug test and criminal screenings.
Must meet company requirements to drive company-provided vehicles.
Strong experience installing computer operating systems and application software.
Experience using Windows configuration settings, such as Registry Editor, Domain Policies, and PowerShell.
Proficiency with common business software, including Microsoft Excel, Word, OneNote, Teams, and Outlook.
Effective time management and strong documentation habits.
Ability to take ownership of assigned tasks with minimal supervision.
Safety-mindedness and ability to understand and follow customer policies.
Strong interpersonal skills, teamwork, and ability to build and maintain customer relationships.
Ability to read, write, and interpret technical reports, procedures, and electrical drawings.
Ability to recognize problems, collect data, establish facts, and draw valid conclusions.
Strong background in network communications.
General understanding of AC/DC power and grounding equipment.

Nice To Haves

At least 2 years of field service technician experience with IT/OT experience in the process industry.
Experience supporting Emerson Process Management control systems.
Experience supporting other manufacturers’ control systems.

Responsibilities

Install, configure, and troubleshoot computer hardware running Microsoft Windows and/or Server OS to host Emerson DeltaV DCS and associated software.
Install, configure, and troubleshoot DeltaV, AMS, and associated software at customer sites.
Install, configure, and troubleshoot power and network infrastructure supporting DCS network architecture and related hardware.
Assist sales and project management teams with developing quotes for customer control system service work.
Communicate scheduling needs and changes with the Service Coordinator.
Provide rotational on-call after-hours emergency customer support as required; estimated at 4–5 weeks total per year.
Document service activities in field service call reports and shared notebooks using tools such as OneNote and Salesforce.
Generate customer deliverable reports for Preventative and Evaluation services.
Collaborate with teammates and share learnings, solutions, and troubleshooting experiences.
Assist with Field Service shop housekeeping and inventory management.
Obtain and maintain required training certifications for assigned product lines.
Use Knowledge Base Articles to support troubleshooting and demonstrate continuous learning.
Complete and maintain customer-required safety training, including annual refresher training.