Field Service Technician - Automation and Innovation

The Raymond Corporation•Kansas City, MO

9d•Onsite

About The Position

Raymond Central is seeking a Field Service Technician to support its Automation, Logistics, and Innovation team. The role involves servicing Vertical Lift Module (VLM) equipment at customer locations. Candidates should have a strong technical foundation and direct experience with VLM and Vertical Carousel Module systems. This is a full-time, hourly position; some overtime may be required based on customer demands. The role offers competitive pay, paid time off and holidays, medical, dental, and vision coverage, retirement matching, tuition reimbursement, comprehensive training, and opportunities for professional growth.

Requirements

At least five years of experience in industrial maintenance, field service, material handling equipment, automation, or a related technical field.
At least one year of hands-on experience with electrical systems, including AC/DC circuits, motors, sensors, relays, and/or control components.
Ability to travel as needed.
Valid driver’s license and ability to meet company driving requirements.
High school diploma or GED.
Ability to push, pull, and lift up to 50 pounds.
Ability to climb ladders and/or work on elevated platforms 15 to 30 feet high.

Nice To Haves

Strong mechanical aptitude and ability.
Ability to communicate professionally with customers, technicians, management, and manufacturers.
Experience with Kardex Shuttle VLM, Vertical Carousel, RS, and/or Megamat systems.
Experience with Modula or AutoStore robotic storage and retrieval systems.
Experience with PLC-based systems.
Ability to read schematics, diagrams, operation manuals, and manufacturer specifications.

Responsibilities

Install, maintain, diagnose, troubleshoot, and repair VLM equipment at customer locations in a timely and cost-effective manner.
Perform preventive maintenance on assigned equipment at customer facilities according to established procedures and cost guidelines.
Complete required paperwork and time records accurately, and follow Mobile Tech Procedures as directed by management.
Account for parts, materials, tools, and consumables used.
Drive and work safely in accordance with company and customer safety policies and procedures.
Develop and maintain positive, effective working relationships with customers and coworkers.
Maintain the van’s interior equipment, storage devices, service manuals, and related documents.
Attend meetings, training classes, and other company activities as required.
Maintain an adequate set of personal tools as required by the position.
Work with all departments and employees to ensure high-quality customer service.