Field Service Technician, Night Shift - Melrose Park, IL

Rivian•Melrose Park, IL

About The Position

This role is designed for emerging to mid-level technicians seeking to grow their technical skills while delivering an exceptional customer experience. The technician supports electric vehicle repairs, inspections, and field service operations, working under the mentorship of senior technicians and leadership. The position is based primarily at a local service center, but may involve remote work, mobile service travel, or production-facility support as business needs evolve.

Requirements

Be at least 21 years old.
Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments and with work order management systems.
Demonstrate eagerness to learn, organizational and time-management skills, and strong attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
Have foundational understanding of basic electricity, including high-voltage versus low-voltage awareness.
Have basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to electrical schematics.
Be familiar with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while building peer relationships and working with senior technician mentors.
Use technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.