UT Field Service Technician
About The Position
Plasser American is seeking a skilled and motivated Field Service Technician to support advanced ultrasonic testing and track geometry measurement systems used in rail and infrastructure inspection. The role covers installation, commissioning, maintenance, calibration, troubleshooting, and repair at customer sites worldwide, as well as equipment assembly and testing at the company’s New Milford, Connecticut facility. The technician provides customer support and operator training, documents service work, and coordinates with engineering and technical support teams to resolve complex issues. The position is based in New Milford, Connecticut, requires approximately 75% domestic and international travel, and involves working independently in demanding field environments, including rail yards, active tracks, and varied outdoor conditions.
Requirements
- Associate’s or Bachelor’s degree in Engineering Technology, Electronics, Mechanical Engineering, or a related field, or equivalent experience.
- At least 3 years of field service experience; experience with NDT (Non-Destructive Testing) or rail inspection systems is preferred.
- Strong understanding of ultrasonic testing principles and/or track geometry systems.
- Ability to read electrical schematics, mechanical drawings, and technical manuals.
- Hands-on troubleshooting skills with electronic and mechanical systems.
- Proficiency with computers, software diagnostics, and data acquisition systems.
- Valid driver’s license and passport, or ability to obtain a passport.
- Ability to travel up to 75% of the time, including extended domestic and international assignments.
- Comfort working nights, weekends, and irregular hours as required.
Nice To Haves
- Experience with rail inspection equipment or similar mobile testing platforms.
- Knowledge of ultrasonic transducers, phased array systems, or signal processing.
- Familiarity with PLCs, sensors, and industrial control systems.
- Previous international field service experience.
- Mechanical abilities.
- Strong problem-solving and analytical skills.
- Ability to work independently with minimal supervision.
- Excellent communication and customer service skills.
- Adaptability to changing environments and schedules.
- High attention to detail and commitment to quality.
Responsibilities
- Install, commission, and troubleshoot ultrasonic testing and track geometry measurement systems at customer locations worldwide.
- Perform preventive maintenance, system calibration, and hardware and software upgrades.
- Diagnose and repair electrical, mechanical, and software issues in the field and at the New Milford facility.
- Support field testing operations, including data acquisition and system validation.
- Train customers and operators on proper system use and basic maintenance.
- Document service activities, findings, and recommendations in detailed reports.
- Coordinate with engineering and technical support teams to resolve complex issues.
- Comply with safety standards and company procedures.
- Assist with equipment assembly and testing at the New Milford facility.
Benefits
- Accrue 80 hours of paid time off during the first year of employment.
- 10 paid holidays per year.
- 401(k) match of $0.50 for every $1.00 contributed, up to 6% of salary.
- May receive a merit bonus after completion of the fiscal-year-end audit.
- Tuition reimbursement.
- Free short- and long-term disability coverage after 90 days of employment.
- Free life insurance equal to 2 times annual salary.
- Company events.
- Free employee medical and dental coverage, valued at $7,500.
- Per diem and travel allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
