Field Service Technician I (Entry-level role)
About The Position
Boston Document Systems (BDS) is seeking an entry-level Field Service/Setup/Installation Technician to serve clients within an assigned regional territory in Massachusetts and surrounding areas. The position is described as hybrid/remote, with headquarters in Marlborough, Massachusetts. The technician installs, sets up, maintains, and repairs office equipment, including copier systems, at customer sites and remotely. The role involves troubleshooting equipment, supporting customers, managing tools and parts inventory, and providing guidance on equipment operation and maintenance. Duties and responsibilities may change or new ones may be assigned.
Requirements
- High school diploma or GED equivalent.
- Valid driver’s license, a solid driving record, and vehicle insurance.
- Reliable vehicle.
- Ability to drive up to two hours when service is required outside the general area or assigned territory.
- At least 1 year of experience in maintenance, troubleshooting, and repair of copier/printer office equipment.
- Excellent customer service and communication skills.
- Decision-making and problem-solving skills.
- Systems skills, including Excel and Microsoft Office.
- Ability to adapt and work independently.
- Ability to lift and carry 50 pounds.
- Ability to pull, lift, reach, and transport equipment parts and boxes.
Nice To Haves
- Industry knowledge of major copier and printer manufacturers such as Kyocera, Canon, Ricoh, and/or Xerox.
- Networking knowledge.
Responsibilities
- Set up, install, manage, and repair office equipment on and off site at client locations.
- Provide timely support that meets customers’ needs.
- Investigate and resolve advanced maintenance and repair issues.
- Manage accurate inventory of tools, parts, and supplies.
- Advise customers on equipment operation and maintenance.
- Assemble machines to specifications using hand and power tools and measuring devices.
- Run machines to test parts functionality.
- Conduct preventive maintenance and calibrations of office equipment.
- Troubleshoot equipment, identify malfunctions, and determine their causes.
- Provide onsite and remote customer service and assist clients with concerns.
- Establish relationships with clients.
Benefits
- Competitive compensation commensurate with experience.
- Medical, dental, and vision insurance.
- Supplemental insurance options.
- Pet insurance and legal plan coverage options.
- Paid Time Off Program.
- Employer-paid life insurance.
- Professional development.
- 401(k) plan and company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
