Field Service Technician - Oakdale
About The Position
Advanced Business Methods (ABM) is a leading provider of office technology solutions, helping businesses streamline workflows, improve productivity, and manage their document environments. As an employee-owned company (ESOP), ABM fosters a collaborative, team-oriented culture where employees are invested in the company's success and growth. We are committed to delivering exceptional customer service and building long-term relationships with our clients and communities. The Service Technician is responsible for delivering exceptional customer service through the maintenance, and repair of office technology equipment at customer locations. This role requires strong technical troubleshooting skills to diagnose mechanical and electrical issues, perform accurate repairs, and ensure optimal equipment performance. As a key member of the service team, the technician contributes to overall productivity, maintains assigned tools and resources, and ensures a high level of customer satisfaction through timely and professional service.
Requirements
- High School Diploma or equivalent
- Valid driver's license and clean driving record
Nice To Haves
- Previous experience servicing office equipment, copiers, printers or similar technology preferred
- A background in basic networking, electronics or previous experience working with mechanical components are a plus.
Responsibilities
- Participate as a full member of our service work group by contributing to the group's productivity
- Provide excellent customer service by repairing and servicing office technology equipment at a customer's location
- Troubleshoot equipment to identify the malfunction, then perform mechanical or electrical adjustments
- Diagnose and repair equipment using product manuals, AC-DC multi-meter, laptop and manufacturer tech support
- Manage assigned parts, tools, vehicle, laptop and cell phone
- Setup new equipment and prepare them for installation
- At times, assist in the delivery, installation, and networking of new equipment
- Attend training classes provided by our in-house trainer
- Travel out of state for training if necessary
- Take responsibility for the satisfaction of the customer by providing timely and courteous service
Benefits
- 401(k) with employer match
- Medical, Dental, and Vision insurance
- Paid Time Off (PTO)
- Parental Leave
- Employee Stock Ownership Plan (ESOP)
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Life and AD&D Insurance
- Short-Term Disability and supplemental coverage options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
