Field Service Technician - Coaches Chicago IL 2nd & 3rd Shifts Mobility Customer Services
About The Position
Siemens Mobility is expanding in Chicago, IL, and is looking for new Field Service Technicians to help coordinate and implement all aspects of service and maintenance for SIEMENS VENTURE coaches. This role involves assisting with various maintenance tasks for customers, training their maintenance personnel, and providing guidance on optimal maintenance techniques. A key focus is establishing a safe work environment and proactively supporting customers. The position requires interaction with the railroad's operational, engineering, and dispatching departments to ensure safe, cost-effective, and efficient operations. Weekly shift hours may vary based on customer schedules and maintenance needs, with available 2nd shift (1:30pm-10:00pm) and 3rd shift (9:30pm – 6:00am) positions, Sunday – Thursday and Tuesday – Saturday.
Requirements
- Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
- Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
- Experience interpreting electrical schematics and drawings.
- Excellently demonstrated English language technical communication skills.
- Demonstratable strong customer service skills.
- Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
- Ability to travel for training – approximately 10%.
- Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
Nice To Haves
- Experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience
- Knowledge of Railroad Regulatory, FRA requirements, and guidelines.
Responsibilities
- Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
- Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
- Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
- Ensure the delivery of ongoing system operation training for the customers.
- Identify Non-conformance issues and improvement recommendations.
- Assists the local customer staff in assigned troubleshooting and repair works.
- Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
- Give feedback to the team regarding performance, quality, and efficiency issues.
- Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
- Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.
Benefits
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
