Field Service Technician - Virtual

Canon Careers
Remote

About The Position

The Field Service Technician is a great opportunity for someone who wants to start a career in the mechanical field. As a Field Service Technician, you will be providing great customer service while you learn how to install and repair single and multi-functional office equipment and supporting software systems.

Requirements

  • Mechanical aptitude
  • Experience with network connectivity
  • Knowledge of and demonstrated ability to apply computer technology to customer requirements for networked products and systems solutions
  • Post secondary technical/technologist course in electronics
  • Customer Service aptitude
  • Excellent time management and communication skills
  • Ability to work efficiently with minimal supervision
  • Possess a valid driver’s license and reliable transportation required

Nice To Haves

  • CompTIA A+ and Network+ Certification is an asset

Responsibilities

  • Install, configure, repair and maintain Single-function / multi-functional and company products and systems at customer sites
  • Performing equipment service on a required basis within specific time parameters
  • Responding to customer calls in a prompt and efficient manner
  • Completing preventative maintenance according to regular schedules
  • Maintaining all Company tools and materials, including an accurate inventory of parts
  • Communicating with the Supervisor regularly on all aspects of service
  • Completing required service and equipment performance reports
  • Comply with established operational standards

Benefits

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more!
  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement
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