Service Technician - Virtual

Canon Careers

7d • Remote

About The Position

Service Technician Are you organized and do you thrive in a fast-paced environment? Do you have a unique interest in servicing and supporting printing equipment? If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family! In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Requirements

• Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
• Mechanically inclined and some technical service experience
• Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
• Excellent project and process management
• Basic computer, technical and equipment operation skills
• Exemplary time management and multi-tasking skills
• Occasional travel outside of territory is required
• Ability to work on a rotating 24/7 schedule
• When working from home, a reliable internet connection is required.

Responsibilities

• Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
• Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
• Escalating unresolved problems according to predefined service procedures and as per escalation process
• Performing installations, deinstallations, and/or relocations at customer site
• Obtaining necessary training to remain current on all technical aspects of PPS systems
• Maintaining parts inventory, diagnostic and physical tools

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree