Field Service Technician - Hybrid - Forth Worth

Motorola Solutions•Fort Worth, TX

1d•Hybrid

About The Position

This role at DRN, a Motorola Solutions company, involves guiding field technicians, national installers, and customers through the installation and troubleshooting of DRN LPR systems. The Field Service Technician will regularly be on customer sites across the U.S., providing excellent customer service by independently troubleshooting, installing, repairing, and supporting customers on software and equipment such as mobile and fixed cameras, solar panels, and communication boxes. The objective is to ensure client satisfaction and timely, proper completion of all installation, service, and support aspects. The position is hybrid, requiring 3 days in the office and 2 days remote, with greater than 50% travel.

Requirements

Must be able to pass a background check
MUST have a valid driver's license
High School Diploma or equivalent required
Must have experience with Google Suite OR Microsoft Office
You must be able to lift and operate 25 - 50 lbs

Nice To Haves

Must be a motivated self-starter with a drive to learn and self-managed to perform the required duties at a distance from direct supervision
Proven effective at working from home with little to no supervision
Detail oriented, highly organized and self-sufficient
Must be able to effectively communicate in English, both written and spoken
Have well-developed interpersonal communication skills and have the ability to effectively use judgment and initiative in resolving problems and providing information
Ability to travel - at least 50%
Reliable transportation and a clean driving record
Have experience developing and enhancing strong client relationships
Creative problem solving skills
Networking, Technical Support & troubleshooting experience are crucial
Strong knowledge of basic networking (how to configure an IP Address and subnet)
Basic understanding of Windows Command Prompt and Linux Terminal (how to open, how to enter commands, understanding what is returned)
Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling and routers
One year of IT or CompTIA A+ Certfication

Responsibilities

Working with customers and sales personnel to find solutions that meet customer needs
Evaluating installation sites and making recommendations for Camera Systems and Camera Kit Components at any given location
Test systems to ensure they are working correctly
Installing camera systems at the sites previously evaluated and troubleshooting systems as needed after installation
Ensure timely and accurate set up of all systems
Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person including but not limited to, Systems Support, Installation and Servicing
Work with sales, SAM’s and project managers and development to respond to and resolve all client’s concerns
May be required to adjust systems, including mechanical, software or hardware, to make equipment functional depending upon the environment
Meet deployment timelines and give accurate assessments of completion dates for installations while onsite
Communicate issues found in the field effectively with thorough descriptions for development debugging
Maintain a log of customer interactions, customer requests and completed tasks for client and customer tracking
Regular updates of shared documents regarding training material, customer requests and completed tasks (for learning)