Field Service Technician - Remote

Terex Corporation•Cedar Rapids, IA

6d•Remote

About The Position

Terex Materials Processing is seeking a Service Technician to support our industry-leading Cedarapids, Simplicity, and Canica crushing and screening product lines. This position serves as a key technical resource for our dealer network and end customers, providing equipment support, troubleshooting, training, commissioning, maintenance, and warranty assistance. The ideal candidate is mechanically inclined, customer-focused, and passionate about delivering exceptional service while helping customers maximize equipment performance and uptime.

Requirements

High School Diploma or GED.
3+ years of service, maintenance, repair, or technical support experience with industrial, construction, mining, aggregate, or heavy equipment.
Ability and willingness to travel 40–65% of the time.
Able to obtain and maintain a valid U.S. Passport.
Valid driver's license and acceptable driving record.

Responsibilities

Promotes safe work practices and ensures compliance with all applicable safety standards and procedures.
Respond to dealer and customer inquiries regarding equipment operation, troubleshooting, parts, and warranty matters.
Provide technical support to the Cedarapids, Canica, and Simplicity dealer network.
Assist dealers and customers with equipment installation, startup, commissioning, and operational optimization.
Perform equipment inspections, diagnostics, maintenance, and repair activities in the field.
Investigate and resolve customer equipment issues in a timely and professional manner.
Utilize the internal helpdesk system to respond to dealer technical support tickets and service requests.
Escalate product performance, quality, and technical issues to Engineering and other cross-functional teams as appropriate.
Monitor and manage support cases to ensure timely resolution and customer satisfaction.
Collaborate with Product Management, Engineering, Manufacturing, and Quality teams to drive continuous product improvement and customer satisfaction.
Conduct technical training programs, classroom instruction, and hands-on equipment demonstrations for dealers and customers.
Documents and tracks customer service activities, communicating findings and resolutions to customers, dealers, engineering, and quality teams through email and phone correspondence.
Travel extensively to dealer locations, customer sites, trade events, and training facilities throughout North America.