Field Customer Service Technician- REMOTE Rockford, Illinois
About The Position
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset. Training will be conducted at LayerZero Headquarters in Aurora, Ohio. Field service work is performed at customer sites throughout the US and Canada. Travel is required. At times, weekends or possibly holiday work will be required.
Requirements
- Service experience with electric power systems
- Electrical and electronic troubleshooting skills
- Ability to read diagrams and schematics
- Familiarity with programming printed circuit boards via PC based programs
- Safety awareness and electrical PPE knowledge
- Clean driving record
Nice To Haves
- Electronics or electrical training from military service
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
Benefits
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO
- 10 paid holidays
- 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
