Field Service Technician (Material Handling Mechanic -- Prairie Du Chien, WI)

Herc-U-Lift•Prairie du Chien, WI

18d•Remote

About The Position

Herc-U-Lift, Inc. is seeking an experienced and self-motivated Field Service Technician to join their service and repair team. This fast-paced role involves traveling to customer locations to repair material handling equipment, Mobile Elevating Work Platforms (MEWPs), and rail car movers. The technician will be responsible for responding to customer needs promptly and professionally, building customer rapport through technical expertise and communication, and managing their work as if it were a small business. The role involves being dispatched from home in a company van and reporting on jobs via a tablet.

Requirements

Valid driver's license
Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems, and/or charging systems.
Mechanically inclined with great problem-solving skills.
Working knowledge of computer systems and ability to quickly learn software for work orders.
Ability to work well independently and with others.
Organized with strong attention to detail.
Excellent interpersonal and communication skills.
Strong customer service skills.
Ability to present a professional image in appearance and preparation.

Nice To Haves

Some vocational or community college with related coursework preferred.
3+ years direct technician experience preferred.

Responsibilities

Performs preventive maintenance inspections and service on machines.
Diagnoses mechanical, electrical, or other breakdowns or failures of material handling equipment (forklifts, MEWPs, rail car movers, rough terrain lifts).
Performs disassembly, repair, and reassembly of engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, and other components of material handling equipment and rail car movers.
Works with the parts department to order and install replacement parts.
Maintains technical knowledge of all equipment brands.
Uses tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for adjustments or repairs.
Works with little supervision and is able to assist others.
Maintains personal parts inventory based on van stock.
Follows all safety protocols.
Completes and submits all required paperwork.
Provides excellent customer service, including offering additional services.
Manages workload effectively.
Adapts to changes in job duties and responsibilities based on company or customer needs.