Field Service Technician - Ohio

United Safety and Survivability Corporation•Dayton, OH

15h•Onsite

About The Position

The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge and on time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service, while advocating on behalf of the company.

Requirements

High school diploma or equivalent.
1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
Proficient at reading blueprints and the use of hand tools or other tools.
Able to troubleshoot, test, repair and service technical equipment.
Able to lift 50lbs and stand for up to 12 hours per day.
Exceptional written and verbal communication skills, ensuring error-free documents and effective interaction with internal and external contacts, utilizing tact, diplomacy, and professionalism.
Demonstrated ability to manage multiple and diverse projects and carrying out assignments with minimal supervision.
Able to perform in a fast-paced environment, while responding and adapting to change favorably.
Proficient in computer software: MS Applications Word, Excel, and understanding of ERP systems.
Safety is at the forefront of your mind when working and you follow all policies to promote a safe working environment at United Safety.
You bring with you a positive attitude and the ability to work cohesively in a team environment.
Help United Safety operate effectively by adhering to attendance and punctuality standards.

Nice To Haves

Automotive or transit experience preferred.
Understand that you are part of a growing company, and are able to work extended hours/over-time as needed as well as some Saturdays to support that growth.

Responsibilities

Provide service and customer support during field visits.
Manage and execute all on-site installation, repair, maintenance and test tasks.
Diagnose technical and customer issues/problems while maintaining the highest possible level of customer satisfaction.
Provide technical training on our products.
Define and drive part sales through training and reviews.
Comprehend customer requirements and make appropriate recommendations and briefings.
Accurately document field changes and processes in support of future product modifications, ongoing service support and potential warranty claims.
Establish service requirements; order and gather components and parts to complete service requests.
Produce timely and detailed service reports and Sales Force ticket updates.
Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
Build positive relationships with customers.
Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement, and company growth.
Schedule travel efficiently and process expenses appropriately.
Observe all company rules and safety practices.
Perform other duties as assigned.