Field Service Technician - Tractor

Altorfer CAT•Mokena, IL

23d•$56 - $59

About The Position

The Field Service Technician performs field service repairs and preventive maintenance while providing superior customer service and representing Altorfer’s professional image and company values. The position works in the field, shop, and customer jobsites, and requires travel between locations. The technician may need to work varying schedules and hours, including overtime or after-hours support as needed, and must work in all environmental conditions.

Requirements

High school diploma or equivalent.
At least 7 years of heavy equipment experience.
Must maintain a Class B CDL or greater.
Ability to perform high-quality repairs efficiently and maintain a clean working environment.
Ability to work independently, manage time, make sound decisions, use available information resources, and follow directions.
Effective communication skills when working with customers and office personnel.
Good organizational skills and ability to write technical reports.
Intermediate keyboarding skills and basic knowledge of office software.

Nice To Haves

Completion of an accredited college or specialized schooling course.
Experience with Microsoft Word.

Responsibilities

Follow company safety procedures and processes and use safe working practices.
Complete service reports, inspection checklists, timecards, and other required paperwork within department guidelines and before moving to the next job.
Communicate additional time needs to the dispatcher and job status to customers and office personnel.
Use SIS, ET, parts and service manuals, and other available resources.
Segment jobs appropriately and order parts; arrange special parts when needed to minimize downtime.
Return unneeded parts after job completion and complete warranty documentation and follow-up forms promptly.
Work efficiently at customer jobsites, in the shop, and while traveling between locations.
Perform in-depth electrical, hydraulic, and powertrain troubleshooting using prescribed tools, guidelines, and documentation.
Maintain personal and company-provided tools and equipment, including the service vehicle.
Perform mechanical work related to the department’s business.
Keep current with industry standards and requirements.
Maintain customer satisfaction through quality work, a strong work ethic, a neat appearance, good communication, and ownership of assigned jobs.