Field Service Technician (NC/Virginia)

Targan Inc•Richmond, VA

56d•Onsite

About The Position

The Field Service Technician is responsible for providing best-in-class service and support for TARGAN’s broiler hatchery customers. This position should possess the skills necessary to maintain, repair, test, diagnose, troubleshoot, and debug electro-mechanical chick sexing, vaccination and other integrated automated systems. Primary responsibilities for this position include maintenance and emergency repairs on all TARGAN installed equipment at the customer location. The FST must be able to use his or her outstanding mechanical skills as well as solid communication skills to work closely with customer supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. Work assignments will require adherence to a standardized installation, preventative maintenance, and equipment update programs for assigned customers while being able to identify and resolve unanticipated system issues in a timely manner when they occur. This position requires frequent travel to customer sites to assist with installation, servicing, and repair of TARGAN vaccination equipment and related sub-systems. This role will initially require full-time, on-site support of our client hatchery in Hendrix, VA.

Requirements

Fluent in Spanish and English
Strong troubleshooting skills across mechanical, electrical, pneumatic, PLC-controlled systems, and sensors (photo eyes, proximity switches, temperature, pressure, etc.)
Strong communication skills and professionalism when working with customers and internal teams; able to complete clear, timely service reports
Ability to read and work from electrical schematics, blueprints, and machine drawings; capable of diagnosing issues at the component level
Experience using laptops/tablets and diagnostic software for machine interface, troubleshooting, and service reporting
Willingness to learn and develop technical skills
Self-starter with solid problem-solving skills; able to identify root cause, test sensors/inputs, and restore equipment to operation with minimal supervision
Strong work ethic and reliability
Good communication skills
Ability to follow instructions and processes
Intermediate computer skills
Associate degree in electro-mechanical, industrial maintenance, or related field (or equivalent hands-on experience)
1–5 years of experience maintaining and troubleshooting automated industrial equipment in environments such as manufacturing, food processing, or poultry systems
Committed to safe work practices; valid driver’s license and willingness to travel as needed

Nice To Haves

Entry-level candidates with strong mechanical aptitude encouraged

Responsibilities

Perform routine/scheduled preventive maintenance on all assigned TARGAN systems
Provide electrical/mechanical support and perform emergency repairs as needed
Required participation in territory after-hours, holiday, and weekend support, as needed
Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in assigned territory
Implement and manage the TARGAN end-user training program for all customer employees responsible for working with installed systems
Support and conduct the execution of the TARGAN system evaluation and performance program
Responsible for system and service-related communications within assigned customer hatcheries
Principle for collecting and completing all relevant TARGAN reporting forms and procedures including scheduling visits, system maintenance and troubleshooting outcomes, customer site contacts, on-site parts usage and inventory, customer training and certification program, and vehicle and equipment maintenance within assigned time
Provide input and support to TARGAN Engineering and Bio Research teams
Other duties as assigned based on business needs