Field Service Technician - Raleigh, NC

CASH DEPOT LTD•Raleigh, NC

1d•Onsite

About The Position

Cash Depot is the largest independent provider in the United States, specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. Established in 1983, the company is an award-winning provider of financial technology, equipment, and services, supported by over 270 operational employees and 160 nationwide service technicians. The team is committed to meeting partner needs through top-rated customer service, innovative technology, durable equipment, and dependable on-site maintenance. This role is responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Requirements

High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in trouble shooting or electro mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.

Responsibilities

Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride along training, as needed.
Must follow all security procedures and policies.
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Performs other job-related duties as assigned.
Flexible work schedule with on-call duty.
Work independently with minimal supervision.