Experienced Field Service Technician

Wagner Equipment•El Paso, TX

2d•Onsite

About The Position

The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” This role involves maintaining truck and crane inspection logs, completing CAT service reports, transmitting information via email, and managing customer records. The technician will collaborate with various departments to meet customer needs, communicate repair status, and mentor other technicians. A key aspect of the role is accurately troubleshooting and repairing CAT equipment, understanding electrical and hydraulic schematics, and performing component removal, repair, and installation. The technician is also responsible for determining warranty repairs, maintaining the service vehicle, and performing other duties as assigned.

Requirements

High School Diploma or GED
Relevant CAT related courses
5+ years experience servicing heavy equipment
1+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
DOT Health Card
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Standing, walking, talking, sitting, use of hands & hearing
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment

Nice To Haves

Class A Driver’s License

Responsibilities

Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager

Benefits

Up to 96 hours of PTO in your first year
8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Supplemental Life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans