Experienced Field Service Representative

Boeing•Travis AFB, CA

2d•Onsite

About The Position

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support the KC-46 Tanker Aircraft at Travis Air Force Base (AFB), California. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Travis AFB, CA. This is a Field Operations position where employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Requirements

Minimum 5 years experience with Aircraft Maintenance
Willing and able to work rotational shifts, including weekends.
Ability to support on-call work during all shifts as required.
Must be able to kneel, squat, and stand in the elements and small spaces for extended periods.
Must be able to lift and carry 30 lbs.
At the sole discretion of leadership, employees must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs.
Failure to deploy/travel will be considered as a resignation.
Must meet USAF and Boeing deployment requirements for FSRs defined by program management.
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Nice To Haves

Airframe & Powerplant (A&P) License desired.
Proactive and analytical thinker.
Previous experience working with KC-46, KC-135, KC-10 or 767 products is desirable.
Knowledgeable in aircraft structural repair.
Proficient with Microsoft Teams, Powerpoint, and Excel.
Prefer previous military experience.
Organizational through Depot Level maintenance.
Bachelor's degree

Responsibilities

Direct support to U.S. Air Force is primarily provided at non-Boeing facilities, e.g., customer bases/sites, other contractor facilities, remote operating locations, or a combination of field locations.
Utilize multi-disciplined technical expertise and company knowledge to assist the customer maintain a high level of aircraft availability.
Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
Sustain a high level of proficiency in the maintenance and operation of company products by investigating technical problems and determining root causes.
Develop and implement corrective actions to ensure customer satisfaction.
Understand customer expectations, assist the customer in interpreting and using support data and documents, and provide technical on-the-job training.
Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues affecting mission readiness and operational cost.
Work unsupervised for extended periods of time in a wide variety of technical, cultural, economic environments.