Field Service Technician Trainee (PES) - Beverages

PepsiCo•Phoenix, AZ

7d•Onsite

About The Position

The Field Service Technician Trainee installs, sets up, troubleshoots, and performs preventative maintenance on vending, cooling, and/or fountain equipment at customer locations. The role involves diagnosing equipment issues and determining whether repair or replacement is appropriate, educating customers about basic equipment repair and upkeep, and scheduling service calls to meet customer service windows. Technicians travel to customer sites and may perform plumbing, electrical, refrigeration, and carpentry work. They replace parts, maintain service-truck inventory, document equipment and customer information, communicate with customer contacts, and move equipment and other items as needed. Hands-on and classroom training are provided. The work is fast-paced and hands-on, with employees on the go for much of the day.

Requirements

Must be 18 years or older.
Valid Non-DOT Driver's License with Non-Excepted Interstate Status and compliance with DOT regulations. The posting notes different accepted statuses for certain California locations.
Ability to communicate effectively in English.
Ability to lift up to 50 lbs, with or without accommodation.
Ability to reach, lift, carry, push, and pull, with or without accommodation.
Ability to kneel, squat, crouch, crawl, and bend while making repairs, often in low places, with or without accommodation.
EPA Section 608 Certification.
Ability to pass refrigeration certification Type I/Type II practices, if applicable.

Responsibilities

Install, set up, and perform preventative maintenance on vending, cooling, and/or fountain equipment.
Diagnose equipment issues and use good judgment to determine the best repair or replacement option.
Educate customers on basic equipment repair and upkeep procedures.
Prioritize and schedule service and preventative maintenance calls to meet customer service windows.
Drive to customer locations, evaluate situations, and perform necessary work, which may include plumbing, electrical, refrigeration, and carpentry.
Remove old parts and replace them with new parts; maintain parts inventory on the service truck.
Collect accurate equipment and customer information and complete documentation after each call.
Build positive relationships with customer contacts through clear communication and follow-through.
Unload and reload equipment with products as needed and transport miscellaneous items such as compressors and recycling.