Field Service Technician - Traffic Signals & ITS

Wavetronix•Albany, NY

5d•$65,000 - $90,000•Hybrid

About The Position

Wavetronix is looking for a Field Service Technician who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. This role supports customers throughout the New England region, including Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine. Travel is expected approximately 60% of the time, with additional travel required based on project needs. A company vehicle is provided. This position offers a salary of $65,000-$90,000 per year, depending on experience and qualifications. This is a non-commissioned role.

Requirements

Master installation and configuration of Wavetronix core products
Have a basic understanding of networking
Have previous field service experience in traffic signal/ITS cabinets
Technical degree or certifications in ITS/Traffic industry
Have clear written and verbal communication skills
Be self-motivated and enjoy working on and with teams
Be intrinsically motivated and enjoy working with the customer
Ability to work flexible shifts and adapt workflow to changing project schedules
Excited about personal development and eager to engage in development training
Willing and able to travel to multiple locations
Candidates must be able to communicate effectively via email, phone, and in person.
Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.

Nice To Haves

Passion for traffic solutions
Interest in ITS (Intelligent Traffic Systems), DOT, IMSA, and Smart Sensors
Knack for learning the installation and configuration of core Wavetronix products
Ability to travel when needed
Ability to diagnose and resolve customers' issues with the right tools and training
Enjoy building long-term relationships with customers and taking care of them with excellent service

Responsibilities

Provide service and customer support during field visits and phone support
Help manage all on-site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Demonstrate and troubleshoot Wavetronix products
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Comprehend customer requirements and make appropriate recommendations
Build positive relationships with customers
Enjoy being in front of customers
Cooperate with the team and share information across the organization
Document processes and produce timely and detailed trip reports
Keep track of current projects and support cases in CRM