Field Service Technician - Traffic Signals & ITS

Wavetronix•Albany, NY

3d•Hybrid

About The Position

Wavetronix is seeking a Field Service Technician to join their team, focusing on traffic solutions, Intelligent Traffic Systems (ITS), DOT, IMSA, and Smart Sensors. This role involves professionally walking customers through the installation, training, and support of new and existing Wavetronix products. The technician will provide service and customer support through field visits and phone calls, manage on-site installation and configuration, diagnose and resolve technical issues, and provide product training. The position requires building positive, long-term relationships with customers and ensuring excellent service. The role supports customers throughout the New England region (Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine) with approximately 60% travel, potentially more based on project needs. A company vehicle is provided.

Requirements

Ability to travel approximately 60% of the time, with additional travel required based on project needs
Technical degree or certifications in ITS/Traffic industry
Basic understanding of networking
Previous field service experience in traffic signal/ITS cabinets
Clear written and verbal communication skills
Ability to work flexible shifts and adapt workflow to changing project schedules
Willing and able to travel to multiple locations
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment
Able to effectively use mobile tools and applications
Have a positive relationship with Wavetronix customers
Able to understand and effectively communicate technical procedures and processes to customers
Comprehend customer requirements and make appropriate recommendations to the client
Effectively communicate and cooperate with Technical Services and share information across the organization
Demonstrate the ability to troubleshoot, test, repair and service technical equipment
Demonstrate functional knowledge of Wavetronix non-core product line
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least five solo technical customer visits
Communicate effectively via email, phone, and in person
Willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem

Nice To Haves

Passion for traffic solutions, ITS, DOT, IMSA, and Smart Sensors
Knack for learning the installation and configuration of Wavetronix core products
Enjoy building long-term relationships with customers and taking care of them with excellent service

Responsibilities

Provide service and customer support during field visits and phone support
Help manage all on-site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Demonstrate and troubleshoot Wavetronix products
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Comprehend customer requirements and make appropriate recommendations
Build positive relationships with customers
Enjoy being in front of customers
Master installation and configuration of Wavetronix core products
Have a basic understanding of networking
Have previous field service experience in traffic signal/ITS cabinets
Have clear written and verbal communication skills
Cooperate with the team and share information across the organization
Document processes and produce timely and detailed trip reports
Keep track of current projects and support cases in CRM
Be self-motivated and enjoy working on and with teams
Be intrinsically motivated and enjoy working with the customer
Ability to work flexible shifts and adapt workflow to changing project schedules
Excited about personal development and eager to engage in development training
Willing and able to travel to multiple locations
Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment
Able to effectively use mobile tools and applications
Have a positive relationship with Wavetronix customers
Able to understand and effectively communicate technical procedures and processes to customers
Comprehend customer requirements and make appropriate recommendations to the client
Effectively communicate and cooperate with Technical Services and share information across the organization
Master installation and configuration of Wavetronix products
Demonstrate the ability to troubleshoot, test, repair and service technical equipment
Demonstrate functional knowledge of Wavetronix non-core product line
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least five solo technical customer visits
Communicate effectively via email, phone, and in person
Willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem