Field Service Technician / Traffic Signal Technician / ITS (Intelligent Traffic Systems) Technician / Application Specialist

Wavetronix • Ann Arbor, MI

1d • Onsite

About The Position

Wavetronix is looking for a Field Service Technician who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. This role involves providing service and customer support during field visits and phone support, managing on-site installation/configuration of products, diagnosing errors or technical problems, demonstrating and troubleshooting Wavetronix products, and providing technical training. The ideal candidate will comprehend customer requirements, make appropriate recommendations, build positive relationships with customers, and enjoy customer interaction. Similar titles to this job could be: Field Service Engineer, Traffic Systems Technician, ITS (Intelligent Traffic Systems) Field Technician, Technical Support Engineer, Traffic Signal Technician.

Requirements

• Master installation and configuration of Wavetronix core products
• Have a basic understanding of networking
• Have previous field service experience in traffic signal/ITS cabinets
• Technical degree or certifications in ITS/Traffic industry
• Have clear written and verbal communication skills
• Be self-motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Ability to work flexible shifts and adapt workflow to changing project schedules
• Excited about personal development and eager to engage in development training
• Willing and able to travel to multiple locations
• Candidates must be able to communicate effectively via email, phone, and in person.
• Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.

Nice To Haves

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customers
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair and service technical equipment
• Demonstrate functional knowledge of Wavetronix non-core product line
• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least five solo technical customer visits

Responsibilities

• Provide service and customer support during field visits and phone support
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Demonstrate and troubleshoot Wavetronix products
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers
• Enjoy being in front of customers
• Cooperate with the team and share information across the organization
• Document processes and produce timely and detailed trip reports
• Keep track of current projects and support cases in CRM

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with a 5% company match
• Health Savings Account (HSA) with a 2:1 company match
• Company-provided vehicle for business use
• Ongoing training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree