Field Service Technician - Site Lead

Luminator Technology Group•San Diego, CA

4d•$39 - $45•Onsite

About The Position

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over eighty-five countries and has 1,000 employees worldwide. We are searching for Field Service Technician -Site Lead in San Diego, CA to join our team and play a key role in driving our vision forward. As a Field Service Site Lead, you'll play a critical role in ensuring our customers receive world-class service while leading a team of skilled technicians dedicated to excellence. This is more than a supervisory role. It's an opportunity to influence site performance, shape team culture, drive continuous improvement, and serve as a trusted partner to customers. We're seeking a motivated leader who combines technical expertise, operational savvy, and a customer-first mindset. You'll have the opportunity to mentor and develop talent, improve service delivery processes, and contribute to the growth of a dynamic and growing organization. If you're ready to take ownership, lead with purpose, and help shape the future of field service operations, this role is for you.

Requirements

Minimum 2-5+ year of proven experience in a field services technician role.
2-5+ proven years of experience in a leadership or supervisory role managing a team of Field Services Technicians.
Proven experience leading & mentoring a team of field service technicians.
Proficiency with Microsoft Office applications is required, including but not limited to: Outlook, Teams, Word, Excel, and PowerPoint.
Proficiency in using service management software and tools.
CRM experience required.
Clean DMV record and valid driver’s license.
Ability to exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems.
Ability to accurately read, analyze, interpret, and apply management and corporate direction using general business concepts and methodologies.
Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.

Nice To Haves

Bachelor’s degree preferred.
Salesforce highly preferred.
OSHA training preferred.

Responsibilities

Lead and manage the field service team at the designated site, including technicians and support staff.
Foster a positive and collaborative work environment, promoting teamwork and a customer-centric culture.
Set clear expectations for performance and conduct regular performance evaluations.
Coordinate and schedule field service visits to meet customer requirements and service level agreements.
Oversee the resolution of complex technical issues, ensuring timely and effective problem-solving.
Ensure that all field service activities are carried out efficiently and according to company standards.
Optimize technician routes and allocate resources efficiently.
Communicate work schedules and assignments to field technicians.
Build and maintain strong relationships with key customers at the site.
Serve as the primary point of contact for escalated customer issues and concerns.
Collaborate with the sales team to identify additional service opportunities and customer needs.
Implement and enforce quality assurance procedures to maintain consistent and high-quality service delivery.
Conduct regular inspections and audits of field service work to ensure compliance with company standards.
Drive continuous improvement efforts to enhance service efficiency and effectiveness.
Manage and oversee the inventory of spare parts and equipment required for field service operations.
Coordinate replenishment and procurement of necessary supplies to ensure uninterrupted service.
Maintain accurate records of field service activities, including service reports, customer feedback, and equipment status.
Generate regular reports on service performance and key performance indicators (KPIs) for site management.
Other duties as assigned.