Lead Field Service Technician

HME Specialists LLC • Albuquerque, NM

7d • Onsite

About The Position

As Lead Field Service Technician, you provide hands-on field service while acting as the senior daily resource for Field Service Technicians, helping Distribution leadership keep routes, priorities, and service issues moving smoothly. Key responsibilities include coordinating day-to-day workflow and assignments, coaching and training technicians, troubleshooting and resolving complex equipment/service concerns, reinforcing safety and documentation standards, and escalating employee, patient, scheduling, or compliance issues to the appropriate Supervisor/Manager.

Requirements

• High school diploma/GED
• Prior DME/healthcare delivery/field service experience required
• Valid driver’s license
• Acceptable driving record
• Meet federal CMV eligibility (minimum age 21)
• Mechanical aptitude
• Safe equipment handling
• Strong customer service
• Basic computer/mobile device skills
• Clear written and verbal communication

Nice To Haves

• Demonstrated leadership or training experience preferred

Responsibilities

• Coordinate day-to-day workflow and assignments
• Coach and train technicians
• Troubleshoot and resolve complex equipment/service concerns
• Reinforce safety and documentation standards
• Escalate employee, patient, scheduling, or compliance issues to the appropriate Supervisor/Manager
• Monitor progress and adjust for last-minute changes
• Keep communication flowing between technicians and Distribution leadership
• Support teammates with urgent needs
• Help untangle documentation or equipment questions
• Ensure the day stays on track
• Confirm outstanding items are surfaced early
• Ensure notes are clear
• Set up the team for a safe, organized next day

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED