Field Service Technician, Poultry

JBT Marel•Redmond, WA

13d•$32 - $36•Remote

About The Position

At JBT Marel, what we do matters; we recognize that the contributions of our employees drive the success of our business. Our purpose is to transform the future of food, guiding our vision to be the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. Start your career with us. Being a global company presents you with a wide variety of career opportunities. JBT Marel is one of the largest global solution providers in the food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood, and bakery industries are among our customers. For over 30 years, the DSI brand has been synonymous with leadership and innovation in waterjet portioning of boneless proteins. DSI systems are continually refined to provide food processors with ever-improving automated solutions for portioning, trimming, and sorting. You will be part of the JBT Marel poultry division, working remotely and reporting directly to the Manager of Field Service as a part of our Customer Care department. Purpose: Field Service Technician to perform customer site visits for new equipment installation and post-install servicing of the equipment. Visits shall involve pre-installation, installation, startup of equipment, training, instructing the customer operators and maintenance teams on the function and safety of the equipment, including all post-installation support, technical support, equipment servicing, emergencies, and planned maintenance/upgrades. To assist and aid Engineering and Sales in connection with the company's line of equipment. Work shall be documented and presented in connection with all installation, service work, and the calls received to assist in troubleshooting issues.

Requirements

A working background with knowledge of PLC, control circuit wiring, electro-pneumatic systems, PID controller, and computer-based programs.
Troubleshooting skills and knowledge of mechanical motors, hydraulics, and pneumatics are a must.
Must be a High School graduate with a minimum of two years in the required field as mentioned.
A strong background working with and troubleshooting computer-based industrial control equipment in the food industry.
Ability to read electrical, mechanical, and hydraulic schematics.
A solid mechanical knowledge of servo axis control, conveying, hydraulics, and pneumatics.
A minimum of two years in the required field as mentioned.

Nice To Haves

Two years of tech school or equivalent is preferred.
Two years of tech school or equivalent is preferred.

Responsibilities

Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects, along with conducting training for the production and maintenance teams
Field service calls to diagnose trouble and make repairs, such as adjustments, part replacements, timing, and synchronization of mechanisms, including electrical, mechanical, and hydraulic. Submit reports.
Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled, including PSR reports and parts inventories
Accomplish service calls for installation, technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements.
Assist the parts department in handling telephone communications with customers concerning service orders.
Communicate with customers concerning problems and advice.
Work with Sales, Engineering, or Manufacturing regarding field requests. Advise on service problems that indicate design or manufacturing deficiencies.
Make suggestions and recommendations regarding improvements or necessary modifications.
Notify customers in writing as to safety deficiencies observed on the equipment during a service call.
Follow up on action required after phone conversation or in-plant visit.
Promote Service Agreements/parts sales.
Promote good customer relations.