Field Service Technician/Mechanic
About The Position
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world, specializing in turnkey solutions for warehouses, distribution centers, and manufacturers. Our Field Technicians are crucial to our outstanding reputation in the material handling industry. They expertly service lift trucks and vehicles and are often the main point of contact for our customers. We invest heavily in the hiring, training, and continued development of our technicians. Whether you're an experienced mechanic or interested in a career change, we can help you advance.
Requirements
- Must have and maintain a valid driver's license with a clean driving record.
- High school diploma or equivalent.
- Solid understanding of mechanical, electrical, hydraulics, and electronic systems.
- Ability to read schematics and technical manuals.
- Interpersonal skills to communicate effectively and courteously with customers.
- Ability to simplify technical concepts for non-technical individuals.
- Problem-solving skills to analyze issues promptly and implement solutions.
- Attention to detail to ensure accuracy in work completion.
- Time management skills to prioritize tasks and meet deadlines.
- Industry awareness to stay updated on advancements and product availability.
- Ability to safely operate various tools and equipment.
- Physical stamina to perform manual labor, lift heavy equipment, and work in diverse environments.
Nice To Haves
- 1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation.
Responsibilities
- Identifying and diagnosing electro-mechanical problems with equipment, and performing installations and repairs.
- Interacting directly with customers to understand concerns, recommend actions, and ensure satisfaction.
- Maintaining a professional demeanor and representing the company positively.
- Executing repairs efficiently and effectively.
- Performing scheduled maintenance tasks on equipment for contracted customers and proactively addressing necessary repairs.
- Keeping track of parts and supplies inventory in the service van.
- Ensuring the service van is properly maintained and stocked.
- Adhering to customer safety and housekeeping guidelines.
- Performing other duties as assigned to support company operations.
Benefits
- Medical, Dental and Vision Insurance
- Prescription Drug Plan
- Company-paid Disability, Life and AD&D Insurance
- 401(k) plan with company match and profit sharing
- Flexible Spending Accounts
- Health Savings Account
- Dependent Care Account
- Critical Illness Insurance
- Legal Services
- Identity Theft Protection
- Pet Insurance
- Paid Time Off
- Employee Assistance Program
- Tuition Reimbursement
- Milestone & Anniversary Gifts
- Philanthropy/ Corporate Contributions
- Associate Giving Fund
- Discount Programs
- Company-Provided Vehicle (take-home Service Van with fuel card and maintenance coverage)
- Comprehensive Tool Kit
- Annual Uniform & Boot Allowance
- Comprehensive training programs (classroom and shop)
- Paid On the Job Training
- Opportunity for Increased Income (uncapped overtime hours)
- Career Growth and Advancement opportunities (internal mobility, mentorship, leadership development)
- Company-sponsored social events and team-building activities
- Employee recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
