Field Service Technician/Mechanic

The Raymond Corporation•Raleigh, NC

5h•Onsite

About The Position

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world, specializing in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Their product and solutions offerings include Consulting, Material Handling Equipment, Parts, and Service, Automated Mobile Robots, Vision guided vehicles and automated guided vehicles, High Density Storage Solutions (ASRS, Robotic Goods to Person and Shuttle Systems), WMS/WES/WCS solutions and Software, Intralogistics Solutions and Automation (Conveyor and High-Speed Sortation), and Telematics. The company is looking for Field Technicians who are crucial to their outstanding reputation in the material handling industry. These technicians expertly service lift trucks and vehicles and often serve as the main point of contact for customers. Carolina Handling invests significantly in the hiring, training, and continued development of its field technicians, welcoming both experienced mechanics and individuals interested in changing career paths.

Requirements

Must have and maintain a valid driver's license with a clean driving record.
High school diploma or equivalent is required.
You should possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems. This includes the ability to read schematics and technical manuals, which are essential for diagnosing and repairing equipment accurately.
Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood. Ability to simplify technical concepts for non-technical individuals.
Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Nice To Haves

1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.

Responsibilities

Troubleshooting: You'll be responsible for identifying and diagnosing electro-mechanical problems with equipment, as well as performing installations and repairs as needed.
Customer Interaction: You'll interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.
Professionalism: Maintaining a professional demeanor is essential. You'll represent the company positively, fostering goodwill with customers through superior customer service.
Repair Work: You'll execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally.
Scheduled Maintenance: Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing any necessary repairs identified during maintenance checks.
Inventory Management: Keeping track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.
Van Maintenance: Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.
Safety Compliance: Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance
401(k) plan with company match and profit sharing
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off
Employee Assistance Program
Tuition Reimbursement
Milestone & Anniversary Gifts
Philanthropy/ Corporate Contributions
Associate Giving Fund
Discount Programs
Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
Annual Uniform & Boot Allowance
Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
Paid On the Job Training
Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
Company-sponsored social events and team-building activities.
Employee recognition program