Field Service Technician (Level 3) - Toner Production Equipment

Fujifilm•Dallas, TX

1d•$0 - $38•Remote

About The Position

The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians. The preferred location for this position is Dallas, TX.

Requirements

High School diploma or GED equivalent
Two-year electronics or mechanical engineering degree or equivalent in field experience
5 or more years of field service experience with toner-based production equipment
Extensive knowledge in electronics and mechanical operation
Outstanding customer service
Computer skills with emphasis on operating systems and hardware.
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling
Working knowledge of Microsoft applications
Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

Nice To Haves

Travel 60-70%

Responsibilities

Provide on-site support installations and service repair to customers in North America
Provide solutions to complex service issues
Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes (locations throughout the world), to stay current on both new and existing products
Weekend work and overtime required as needed for installations, service calls and training
Provide technical support and direction to technicians leading to the resolution of escalated service issues
Conduct technical training classes as needed for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Communicate technical issues to the Technical Service Manager and technical support group
Perform related duties as assigned by manager