Field Service Technician Lead

Kelvion Products Inc• WI, US, WI

26d•Onsite

About The Position

The Field Service Lead serves as the primary customer-facing technical leader responsible for leading field technicians during installation, commissioning, maintenance, troubleshooting, and repair of industrial heat transfer equipment. This role provides on-site leadership, ensures safe execution of work, coordinates with customers and internal departments, and delivers exceptional service while maintaining Kelvion quality standards.

Requirements

Excellent verbal and written communication.
Professional customer-facing presence.
Conflict resolution and expectation management.
Read electrical schematics.
Troubleshoot motors, VFDs, sensors, controls.
Use multimeters, megohmmeters, clamp meters.
LOTO and electrical safety.
Repair pumps, motors, bearings, gearboxes, couplings.
Perform alignments and mechanical inspections.
Commissioning, troubleshooting and performance evaluation.
Microsoft Office.
Valid driver's license.
Ability to obtain Passport and TWIC.

Nice To Haves

Preferred experience with AFCs, plate and shell & tube heat exchangers.

Responsibilities

Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting, and repairs.
Serve as the primary customer contact on-site and provide professional project updates.
Lead daily safety meetings and ensure compliance with OSHA, customer, and company safety requirements.
Troubleshoot electrical, mechanical, hydraulic, and control system issues.
Read and interpret electrical schematics, mechanical drawings, P&IDs, and service documentation.
Inspect, diagnose, repair, and commission air fin coolers, plate heat exchangers, shell & tube heat exchangers, and related equipment.
Coordinate activities with Engineering, Project Management, Manufacturing, and Quality.
Complete detailed digital service reports and recommend corrective actions.
Train and mentor technicians while maintaining high workmanship standards.
Travel approximately 80% or more as business requires.
Assign daily work and coordinate field crews.
Coach technicians and provide technical guidance.
Promote quality, safety, and continuous improvement.
Escalate customer concerns and resolve issues professionally.