Field Service Technician Lead

Arbill Industries Inc • Middletown, PA

3d • Onsite

About The Position

The Field Service Technician Lead shares a collective team goal of providing an exceptional customer experience by executing timely, accurate, and complete vendor-managed inventory counts and vending machine replenishments. This role requires strong mechanical aptitude, the ability to troubleshoot and repair vending machines, and a customer service-oriented approach when working directly with customers and on-site personnel. Assigned tasks are completed with a Can-Do and respectful attitude while maintaining a predetermined weekly schedule and supporting customer-site inventory needs.

Requirements

• At least 3 years of experience working in a warehouse, inventory, distribution, field service, vending, or related operations environment required.
• High school diploma or GED equivalent required.
• Strong work ethic; accurate counting and inventory verification; ability to learn new systems, tasks, and procedures; effective verbal and written communication; customer service orientation; respectful relationship-building with customers, peers, and management; strong mechanical aptitude; ability to troubleshoot, repair, and perform basic maintenance on vending machines; strong attendance and reliability; ability to work independently and maintain a daily schedule.
• Valid driver’s license required.
• Must have a reliable vehicle and be able to drive to assigned customer locations for field-based service, replenishment, and support.
• Frequent local travel to assigned customer locations is required.
• This role may require transporting inventory or related materials as needed.
• Occasional schedule adjustments may be required based on customer needs, replenishment schedules, vending machine service needs, or operational priorities.

Nice To Haves

• Previous VMI and/or vending experience preferred.
• Experience working in a fast-paced, customer-facing environment is strongly preferred.

Responsibilities

• Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment.
• Replenish inventory to pick bins, VMI shelving, and vending machines.
• Accurately identify, count, match, and label deliveries against system purchase orders and packing slips; report discrepancies to a supervisor; move received product to appropriate storage bins.
• Communicate effectively with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management to provide timely updates, escalate concerns, and support customer satisfaction.
• Work independently, maintain predetermined daily schedules, travel to assigned customer locations, and complete assigned tasks efficiently, accurately, and safely.
• Use mechanical skills to troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; identify issues, resolve problems when possible, and escalate when additional support is needed.
• Communicate with the FST group via the communication app.
• Coordinate FST coverage.
• Help with onboarding and training of new associates.
• Work with P21 and Dynamics, Microsoft Teams.
• Join weekly operational meetings.
• Handle site escalations.
• Coordinate with FST on cycle counts for inventory and on receiving shipments.
• Responsible for site ownership in Middletown, Elizabethtown, and Mount Joy, PA.
• Provide oversight for Harrisburg, PA, Hagerstown, MD, and Baltimore, MD (region based out of Harrisburg area).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED