Service Technician II - Waco TX

NCR Atleos•Texas, TX

19h•Onsite

About The Position

NCR Atleos is looking for Field Service Technicians to join their Field Services Team. This role is responsible for delivering solutions that build long-term relationships with customers. As a first-line responder, you will communicate in an open, helpful, and engaging manner, focusing on finding the right solution. You will organize and triage customer issues, and handle some problems before they start. Formal training will be provided through NCR Atleos in both virtual and hands-on classroom settings to enable fast learning and growth. NCR Atleos is committed to developing its people and fostering a learning community where employees can work with diverse individuals, explore new ideas, and expand their capabilities. The service operations team has dedicated teachers, mentors, and coaches who share knowledge across territories to enhance mutual growth. NCR Atleos is dedicated to building a diverse community where employees feel a sense of belonging and teamwork, are valued for their contributions, and the perspectives they bring. This role is crucial for keeping commerce running globally and serves as an ambassador for the NCR Atleos Brand.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation
Prolonged travel with driving several hours per day
Rotating and weekend shifts
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively
Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
Perform maintenance repair and system overhauls
Manage everything from network faults and traffic, to configuration, security, and remote system access