Customer Service Representative - Waco, TX (Onsite)
Med A/Rx•Waco, TX
•$15 - $17•Onsite
About The Position
The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information. The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.
Requirements
- High School Diploma or GED
- Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
- Experience working in a fast-paced, performance-driven environment
- Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
- Ability to communicate clearly and professionally, including handling account-related conversations
- Demonstrated reliability and consistent work history with a track record of meeting expectations
Nice To Haves
- Call center experience
- Experience with billing, payments, or account resolution
- Experience meeting or exceeding performance metrics
- Experience handling escalated customer interactions
- Exposure to healthcare, insurance, or financial services environments
Responsibilities
- Handle inbound and outbound calls related to customer account balances
- Provide clear, professional explanations of balances, payments, and available options
- Set up payment arrangements and process transactions over the phone
- Accurately document all interactions while navigating multiple systems
- Follow established workflows, scripts, and compliance requirements
- Meet performance goals related to productivity and quality
- Assist customers with available support or financial assistance programs when applicable
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
