Patient Account Representative (Medical Customer Support) – Waco, TX (Onsite)

Meduit • Waco, TX

19h • Onsite

About The Position

Support our healthcare partners and help them thrive at Meduit. As a Patient Account Representative, you will speak directly with patients to help them understand and resolve their medical bills. This role is ideal for someone who thrives in a high-volume call center environment, can manage multiple systems at once, and takes pride in accuracy, consistency, and clear communication.

Requirements

• High School Diploma/GED
• 1 year of previous call center experience
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
• Demonstrated work history showing reliability and ability to meet performance expectations
• Candidates must be legally authorized to work in the United States at the time of hire.

Nice To Haves

• Experience with billing, payments, claims, or account resolution processes
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, or FDCPA
• Experience handling escalated customer interactions
• Experience consistently meeting or exceeding performance metrics

Responsibilities

• Handle inbound and outbound calls regarding patient account balances
• Explain billing and payment options clearly and professionally
• Set up payment plans and process payments over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist patients in identifying financial assistance options when applicable
• Maintain compliance with all applicable federal and state regulations

Benefits

• Paid training and ongoing support
• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) with company match
• Paid time off and holidays
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED