Field Service Technician II - Shreveport, LA.

NCR Atleos•LOUISIANA, VIRTUAL, LA

20d•$42,400 - $58,000

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the Shreveport, Louisiana area. The role is part of Field Services, which keeps self-service technology operating for retailers and financial institutions. As a first-line customer response, the technician organizes and triages service issues, communicates professionally, and works to resolve problems proactively. The position services electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The technician may be reassigned to adjacent service territories during standard shifts to meet operational needs. Overnight travel assignments to support broader coverage are optional and follow company travel and reimbursement policies. The posted salary range is $42,400–$58,000 across North America. Starting compensation depends on qualifications, experience, geographic location, and business needs. Employment offers are conditional upon passing applicable screening criteria.

Requirements

Be a local candidate in the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Hold a valid driver’s license and have a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; lifting and carrying tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.