Field Service Technician II - Providence, RI

NCR Atleos•Providence, MA

18h•$45,000 - $58,000•Onsite

About The Position

At NCR Atleos, our Field Services organization is on the front line of keeping commerce running for some of the world’s largest retailers and financial institutions. Our technicians are trusted partners to our customers, delivering reliable, high-quality service that keeps essential self-service technology operating around the clock. We are looking for Field Service Technicians who are technically curious, mechanically inclined, and customer focused. Whether you already have field service experience or bring transferable technical skills, NCR Atleos provides the training, tools, and support needed to build a long-term career in a high-impact, customer-facing role. Are you a Field Technician, Field Engineer, or Service Technician—or interested in starting a career in this field? Are you tech savvy with strong mechanical aptitude and transferrable skills? Do you want to work with some of the largest retailers and banks in the industry? If so, NCR Atleos is interested in speaking with you! NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it. Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth. NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Requirements

Local candidate to the specific geographic area
Authorized to work in the United States
At least 19 years of age
Valid driver’s license and driving record that meets NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential job functions without reasonable accommodation, including: Prolonged travel with several hours of driving per day, Rotating and weekend shifts, Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, or Network+ (N+) Certification
One (1) or more years of related experience

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
Perform scheduled maintenance, corrective repairs, and system overhauls
Diagnose and resolve issues involving hardware, software, networking, and system configurations
Manage network faults, system access, security settings, and remote connectivity
Organize and triage customer issues, addressing problems proactively when possible
Communicate with customers in an open, helpful, and professional manner focused on resolution
Participate in virtual and hands-on training programs provided by NCR Atleos
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
Perform other related duties consistent with qualifications and business needs
May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines