Field Service Technician II - Sierra Conservation Center - Jamestown, CA

SPECIAL ORDER SYSTEMS INC•Jamestown, CA

26d•$28 - $32•Onsite

About The Position

The Field Service Technician II maintains, repairs, programs, and installs telecommunications equipment and associated computers, networking hardware and software, wiring, and electronic equipment in correctional facilities. The technician installs and supports Securus products, including inmate calling systems, video visitation equipment, kiosks, wireless access points, and tablets. The role may involve traveling among locations, serving as an onsite technician for a customer, or working in a hybrid onsite and roving capacity. Travel throughout California is required based on operational and business needs and may involve overnight stays. The position also supports tablet program administration, customer education and training, inventory management, troubleshooting, and site surveys or sales-related meetings. Depending on customer needs, the technician may perform administrative tasks such as data entry, customer reporting, preparing call detail records, supporting video visitation, and handling recordings in response to subpoenas, including testifying in court when required. The technician may assist and train Field Service Associates or Field Service Technician I staff.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience with Windows operating systems, VoIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; 110, 66, Krone, RJ11, and RJ45 terminations; working with cables up to 100 pairs; and troubleshooting wiring, T1, and CO dial tone problems.
Knowledge and experience with Cat3, Cat5, and Cat6 network cabling configuration, troubleshooting, installation, and standards.
Working knowledge of applicable electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment practices, standards, and codes, and the ability to learn them.
Ability to travel throughout California based on operational and business needs; travel may include overnight stays.
Strong written and verbal communication skills for working with customers, dispatchers, technical support, specialists, field technicians, and management.
Ability to multitask, set priorities, and track issues concurrently.
Self-starting approach and ability to self-train on telephony-based product lines.
Ability to complete tasks with urgency and high work quality, negotiate alternative solutions, and escalate issues when necessary.
Ability to perform the physical activities listed for the role and lift up to 45 pounds when required.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications such as A+, N+, or MCSE.
Cisco certifications such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience working in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, associated LAN/WAN and networking hardware and software, electronic equipment, and wiring in correctional facilities.
Install and repair phones, kiosks, video terminals, wireless access points, tablets, and other required equipment within the assigned area.
Travel throughout California as operational and business needs require, including overnight travel when necessary.
Support site surveys, pre-bid meetings, and sales conferences.
Communicate with dispatchers to receive assignments and provide estimated arrival and departure information.
Troubleshoot problems when standard procedures do not resolve them and coordinate with multiple departments to find solutions.
Educate and train Securus customers, provide information to technical support, and follow directions related to Securus products and services.
Assist with tablet program administration, ensuring tablets are fully utilized and that inventory is maintained and damaged or excess inventory is returned.
Provide administrative services as needed, including PIN/PAN data entry, blocks and unblocks, customer reporting, training, call detail record reports, video visitation assistance, and preparing recordings for subpoena-related CD/DVD requests; testify in court when required.
Maintain equipment and tools and manage assigned company assets and inventories, including tools, vehicles, parts, and laptops.
Provide installation, training, or troubleshooting assistance to Field Service Associates and Field Service Technician I staff.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Respond to management and customer requests by phone, email, and reporting; follow Field Service Standards and company policies.
Complete assigned tasks with urgency and high-quality work, set priorities, and track concurrent issues.