Field Service Technician II - El Paso, TX location

NCR Atleos•El Paso, TX

8d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the El Paso, Texas area. The Field Services organization keeps essential self-service technology operating for financial institutions and retailers. Technicians serve as a first-line response for customers, building long-term relationships through helpful communication, issue triage, and reliable service. The role involves installing, maintaining, diagnosing, and repairing electromechanical equipment, including ATMs and self-checkout systems. Issues may involve hardware, software, networking, system configurations, security settings, system access, or remote connectivity. NCR Atleos provides virtual and hands-on training, as well as support from teachers, mentors, and coaches. The position may require reassignment to adjacent service territories during standard shifts to meet operational needs. Employees may elect to participate in overnight travel assignments for broader service coverage. Employment offers are conditional on passing applicable screening criteria.

Requirements

Be a local candidate in the specific geographic area.
At least one year of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; lifting and carrying tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts as operational needs require.