Field Service Technician I

Verra Mobility•Baltimore, MD

11d

About The Position

The Field Service Technician installs, wires, connects, calibrates, analyzes, troubleshoots, and maintains automated traffic enforcement systems, field WAN networks, and surveillance equipment. The role also documents, installs, upgrades, or replaces hardware and software systems as needed. The technician travels independently to cities and works with subcontractors and ATS engineering staff to install and maintain photo enforcement systems in the field. Extensive travel throughout the United States and possibly Canada may take up to 75% of the time. The position includes field installation and servicing of digital camera systems, sensors, communications, power and control equipment, and related traffic enforcement technology. The technician must meet service and quality targets, maintain accurate inventory and service records, follow safety procedures, and communicate effectively with customers and subcontractors. The individual may be required to testify in court regarding equipment setup, testing, and recorded results.

Requirements

At least 1 year of experience troubleshooting and repairing electronic components, power and connectivity wiring, computer hardware, or similar equipment.
At least 2 years of hands-on work with electronics, electronic components, and data/video cabling.
At least 21 years of age for corporate insurance coverage.
Clean driver's license and willingness to undergo pre- and post-employment drug testing.
Strong electronics and computer skills for configuration and troubleshooting.
Good communication skills.
Ability to work independently, responsibly, and safely.
Ability to solve field problems independently and use judgment about when to seek help.
Ability to work well individually, in teams, and with subcontractors.
Ability to bend and lift up to 50–75 pounds as needed.
Ability to operate hand and power tools, drive regularly, and operate a bucket truck, including independently entering and operating the bucket at heights up to 32 feet.
Ability to work at heights and use a ladder.
Ability to handle regular exposure to outdoor elements and access cramped spaces.
Willingness and ability to travel extensively throughout the United States and possibly Canada, up to 75% of the time.
Alignment with Verra Mobility's stated core values: Own It, Do What's Right, Choose Courage Over Comfort, and Win Together.

Nice To Haves

Associate's degree in electronics or equivalent.

Responsibilities

Perform basic electrical work, wiring, and troubleshooting of electrical and data-connectivity hookups for mechanical and electronic equipment.
Install digital camera systems on street poles, including sensors, DSL communications, and power and control boxes.
Tune red-light camera and speed-enforcement systems in the field.
Support camera-equipment installations, often working alongside subcontractors.
Plan and manage maintenance routines.
Provide quality-control support and follow processes and quality checklists.
Maintain accurate records of equipment inventory, assignments, and service data.
Organize, manage, and safeguard truck-stock parts and tools.
Communicate effectively with customers and subcontractors in the field and foster good working relationships.
Maintain a good driving record and a credit-card account for expense reimbursement while working in the field.
Conduct studies for new camera sites using equipment temporarily installed at intersections.
Provide technical training to other personnel and departments as requested.
Prioritize, plan, and manage time effectively.
Document work thoroughly, accurately, and on time, according to policy and procedure.
Meet service-level, repeat-visit, inventory-accuracy, and safety targets.
Testify in court if required regarding equipment setup, testing, and the accuracy and prosecutability of test results.