Field Service Technician I - PHL

Smiths Group•Philadelphia, PA

10d•Onsite

About The Position

As a level-one Field Service Technician, the employee works as part of a team, shares information with peers, and provides customer-focused field support. The role requires clear oral and written communication, sound electronic troubleshooting methods, intermediate product knowledge, and the ability to read electrical and mechanical schematics to isolate faults. The technician cross-trains on field-serviced products and develops basic proficiency with Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems. The position includes special projects and identifying recurring problems, independently or with assistance from others. The technician troubleshoots, services, installs, and repairs inspection equipment at customer sites, primarily throughout the Philadelphia metro area, including the airport. The role also involves maintaining service records, documenting work, managing parts, providing customer training and technical support, and following up with customers. Travel, overtime, and work outside Monday through Friday may be required. The employee must comply with company health, safety, and environmental policies and applicable U.S. export-control and security regulations. The work is performed wherever customers are located, including airports, correctional facilities, courthouses, cruise ships, and other sites. The job requires physical handling and movement of heavy equipment, frequent bending and twisting, and working safely in varied or extreme environments. SSI vetting and a federal background investigation are required when applicable; a U.S. Personal Security Clearance may also be required. The position is a federal-contractor, drug-free-workplace role, and the company may require drug testing as permitted by law. The listed total compensation range is $62,700–$84,810 per year, determined by the applicant’s qualifications and market and internal alignment. The role offers a competitive Business Profit Plan and benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off, and other benefits. The company also describes training, career-growth opportunities, an inclusive environment, and a focus on safety and wellbeing.

Requirements

Associate’s degree, related trade certification in electrical, electronic, or mechanical work, or relevant military training; alternatively, 1–3 years of comparative work and life experience in a related electrical or mechanical field-service role is acceptable.
1–3 years of experience troubleshooting and performing field repairs on electrical and electronic systems and equipment.
Computer literacy, including competency with Microsoft Office programs and aptitude for learning specialized software.
Ability to read and follow electrical and mechanical schematics to help isolate faults to a root-cause component or assembly.
Basic technical knowledge of Trace and X-Ray technologies and basic proficiency in servicing Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems.
Excellent communication skills and a strong customer-focus and teamwork orientation; responsiveness to customer issues is required.
Willingness and ability to travel at short notice, including daily travel to customer sites in and around the Philadelphia metro area.
Ability to lift and carry 80 pounds, push or pull 200 pounds, and move or manipulate equipment weighing up to 1,000 pounds with assistance from specified devices.
Ability to frequently bend, stoop, twist, turn, and work in positions requiring full-body mobility.
Ability to work safely in extreme environments, including temperature, humidity, noise, confined spaces, and around dangerous industrial equipment.
Organizational, interpersonal, multitasking, customer-service, telephone, and stress-management skills; self-motivated, reliable, and accountable.
Ability to work overtime and hours other than Monday through Friday when required.
Successful TSA vetting and federal background investigation where SSI access is required; a U.S. Personal Security Clearance may be required.
May be required to supervise others on a project basis.

Responsibilities

Meet daily service repair needs and drive customer satisfaction.
Install, repair, and maintain equipment in the field, and provide customer training as required.
Troubleshoot and service Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
Document inspections, maintenance, and repair work and submit paperwork promptly.
Order, install, and return parts, and manage repair-parts cycle time.
Maintain field-service logs and filing systems, and review logs for open issues.
Prepare formal reports for customers as needed and conduct follow-up calls to confirm customer satisfaction.
Participate in service-sales opportunities and help promote and implement revenue programs.
Maintain and calibrate tools and test equipment.
Assess product and equipment performance using field-support data and recommend modifications or improvements.
Provide technical support to customers and other service professionals as required.
Participate in site surveys, pilot-program service activities, and meetings as needed.
Maintain clear, concise oral and written business communication.
Maintain relationships with senior-level Field Service Engineers and Product Managers to support customers and stay aware of technical trends.
Control and minimize costs.
Comply with company health, safety, and environmental policies and applicable U.S. export-control and security regulations.
Assist peers, cross-train on field-serviced products, and work on assigned special projects.
Identify recurring problems and seek to resolve them independently or with others.