Field Service Technician I - PHL

Smiths Group • Philadelphia, PA

11d • $62,700 - $84,810 • Onsite

About The Position

Smiths Detection is seeking a team-oriented and flexible level one Field Service Technician to troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. The technician maintains an intermediate technical level of product knowledge, follows electrical and mechanical schematics to help isolate faults to their root cause, cross-trains on field-serviced products, and supports customers and peers through clear communication and information sharing. The position also involves maintaining field-service records, following up with customers, and using downtime productively to meet or exceed customer and company requirements.

The role requires daily travel to customer locations in and around the Philadelphia metropolitan area, including the airport. Work may take place at airports, correctional facilities, courthouses, cruise ships, or other customer locations. Travel at short notice, overtime, and work hours outside Monday through Friday may be required. The technician must comply with health, safety, environmental, export-control, and security requirements. SSI access and TSA vetting may be required, including a federal background investigation; a U.S. Personal Security Clearance may also be required.

The position requires an associate degree, related trade certification, or relevant military training, with comparable work and life experience of 1–3 years in a related electrical or mechanical field-service role accepted as an equivalent. Candidates need 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment. The role includes physically demanding work, such as lifting and carrying up to 80 pounds, pushing or pulling up to 200 pounds, and moving equipment weighing up to 1,000 pounds with assistance from specified devices.

Smiths Detection offers career training and growth opportunities, an inclusive environment, and a choice of benefits. The total compensation range is $62,700–$84,810 per year, determined by the applicant’s qualifications and market and internal considerations. The role also offers a competitive Business Profit Plan and benefits including medical, dental, and vision insurance, a 401(k) with company match, and paid time off.

Requirements

• Associate degree, related trade certification in electrical, electronic, or mechanical work, or relevant military training; comparable work and life experience of 1–3 years in a related electrical or mechanical field-service role is acceptable.
• 1–3 years of experience troubleshooting and performing field repairs on electrical and electronic systems and equipment.
• Computer literacy and competency with Microsoft Office Suite, including Word, Excel, and PowerPoint; aptitude for learning specialized software.
• Ability to read and follow electrical and mechanical schematics to help isolate faults to root-cause components or assemblies.
• Basic technical knowledge of Trace and X-Ray technologies and basic proficiency servicing Trace, X-Ray, CT X-Ray, and Cargo Inspection systems.
• Strong oral and written communication, customer focus, teamwork, organization, interpersonal skills, and ability to multitask.
• Ability to respond to customer issues and travel at short notice.
• Ability to lift and carry up to 80 pounds, push or pull up to 200 pounds, and move or manipulate equipment weighing up to 1,000 pounds with assistance from carts, hoists, davit cranes, pallet jacks, or other specified devices.
• Ability to frequently bend, stoop, twist, turn, and work in positions requiring full-body mobility.
• Ability to work safely in extreme environmental conditions, including temperature, humidity, noise, and confined spaces, around dangerous industrial equipment.
• Ability to handle stressful situations and demonstrate reliability, accountability, self-motivation, and strong telephone skills.
• Ability to pass a federal background investigation if SSI access and TSA vetting are required.

Responsibilities

• Meet daily service repair needs and support customer satisfaction.
• Troubleshoot, install, repair, and maintain Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Provide customer training as required and offer technical support to customers and other service professionals.
• Maintain field-service logs and files; document inspections, maintenance, and repair work, and submit paperwork promptly.
• Order, install, and return parts, and manage repair-parts cycle time.
• Review logs for open issues and prepare formal customer reports as needed.
• Conduct follow-up calls to confirm customer satisfaction with completed work.
• Participate in service sales opportunities and help promote and implement revenue programs.
• Maintain and calibrate tools and test equipment.
• Assess equipment performance using field-support data and recommend modifications or improvements.
• Participate in site surveys, pilot-program service activities, and meetings as needed.
• Build and maintain relationships with senior Field Service Engineers and Product Managers to support customers and stay informed about technical trends.
• Look for recurring or common-mode problems and work independently or with others to resolve them.
• Use downtime productively and take measures to control and minimize costs.
• Comply with company health, safety, and environmental policies, and applicable U.S. export-control and security regulations.
• Perform other duties as required.

Benefits

• Career training and opportunities for growth across the business, locally and globally.
• Inclusive environment with a focus on leadership, safety, and wellbeing.
• Choice of benefits to support employees’ health, wellbeing, financial, and lifestyle needs.
• Competitive Business Profit Plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree