Field Service Technician I
About The Position
Technical Safety Services (TSS) is a laboratory service provider serving life sciences and healthcare companies and research institutions across the United States. TSS tests and certifies cleanrooms, fume hoods, biological safety cabinets, and other controlled-environment equipment to help customers maintain safety, accuracy, and compliance. Field Service Technicians travel to customer sites to perform testing, certification, calibration, and repair services for laboratory spaces and equipment. They work directly with clients, deliver contracted services to a high standard, and help identify additional customer needs. The role involves working independently in the field at different customer locations, as well as completing related documentation and administrative tasks. TSS provides paid classroom and on-the-job training and mentoring, with continued career-development opportunities.
Requirements
- High school diploma or equivalent.
- Two years of relevant experience; a combination of education, training, and related experience may meet requirements.
- Excellent customer service and relationship-building skills.
- Strong troubleshooting and problem-solving skills and the ability to continually learn new services.
- Ability to work effectively with minimal supervision using effective time management and prioritization.
- Effective verbal and written communication skills.
- Knowledge of basic math, including geometry and algebra.
- Valid driver’s license and good driving record.
- Experience with the Microsoft Office suite.
- Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
- Ability to meet the listed physical and vision demands of the role.
Nice To Haves
- Two-year or four-year degree.
Responsibilities
- Perform testing, certification, calibration, and repair services on laboratory spaces and equipment at client premises and/or in shop facilities.
- Interface directly with clients to understand, discuss, and execute their needs.
- Maintain and improve client relationships and serve as the client’s primary in-person interaction with the company.
- Complete required documentation and administrative tasks related to assigned business.
- Perform other duties as assigned.
Benefits
- Medical, vision, and dental insurance.
- 401(k) plan with a company matching contribution.
- Long-term disability, short-term disability, and life insurance.
- Competitive paid time off (PTO).
- Company-paid holidays.
- Paid classroom and on-the-job training and mentoring.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
