FIELD SERVICE TECHNICIAN I - L&A

MURATA MACHINERY GROUP•Aurora, IL

9d•$27 - $32•Onsite

About The Position

Install and service Murata Machinery USA, Inc.’s Logistic & Automation Division products. Assist sales personnel and train customer personnel. The role involves installing and demonstrating material-handling equipment, diagnosing and repairing customer equipment, helping customers with operation and programming, and supporting other technicians and internal teams. The position requires up to 90% domestic and international travel, including extended periods at installation sites.

Requirements

Associate degree in Electrical, Electronics, or Mechanical Engineering; 0–2 years of related experience and/or training; or an equivalent combination of education and experience.
Mechanical aptitude and skills.
Work experience with AC/DC motors, mechanical gear boxes, and gear reducers.
Familiarity with one or more of the following: stacker cranes, conveyors, or AGVs.
Ability to use Microsoft Office programs.
Ability to read and understand equipment drawings.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals and to present information effectively and respond to questions.
Ability to calculate figures and amounts and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Valid driver’s license and good driving record.
Ability to meet the physical demands of the role, including frequent lifting and/or moving of up to 50 pounds and occasional lifting and/or moving of up to 75 pounds.

Nice To Haves

Previous experience with material-handling equipment.

Responsibilities

Install material-handling products such as stacker cranes, conveyors, and AGVs.
Demonstrate new equipment at customer plants, including electrical and/or mechanical check-outs, setup, debugging, operation, and programming.
Diagnose and repair basic electrical, electronic, or mechanical problems at customer plants.
Advise and assist customers with operation and programming problems.
Perform maintenance work and provide basic assistance to customers.
Advise and assist customers in selecting and ordering tools and repair parts.
Prepare and submit installation, service, and expense reports accurately and promptly using electronic means.
Keep up to date with technology changes to train customer personnel properly.
Assist sales personnel, engineers, and project managers as needed.
Maintain exceptional customer relationships.
Assist higher-level technicians to improve response time and obtain training for additional skills; assist other technicians as needed.