Field Service Technician I

Light & Wonder•Las Vegas, NV

13d

About The Position

The Field Service Technician I installs, sets up, maintains, and reconfigures gaming products. The role includes troubleshooting gaming equipment to the assembly level, performing inspections before and after installation, ordering replacement parts and supplies, and maintaining regular customer contact during service and after work is completed. The technician completes required field service reports, time sheets, and expense reports; maintains knowledge of game components and jurisdictional requirements; and keeps the supervisor informed about ongoing issues. Other tasks may be assigned by the supervisor. This role involves frequent work in dimly lit, crowded, noisy environments and around smokers, as well as extended driving between job sites and frequent overnight stays. The technician must be willing to travel on short notice, work on call, and work flexible shifts, including nights, weekends, and holidays. The position also requires meeting applicable gaming or other licensing, background investigation, security, and regulatory or contractual requirements.

Requirements

High school diploma or GED.
Technical background, including a basic understanding of electronics.
One year of electrical/electronics experience.
Valid driver's license and ability to obtain a CDL if necessary.
Valid gaming card or ability to obtain one.
Ability to safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
Working knowledge of Microsoft Office Suite and ability to use the internet.
Ability to interact courteously and professionally with coworkers and customers, including problem resolution and decision-making.
Ability to understand gaming products, including theory of operation, abnormal operation, and troubleshooting.
Ability to understand company policies and job-related paperwork.
Ability to lift and carry 75 pounds and perform the required physical activities, including sitting, standing, crouching, bending, reaching, kneeling, lying prone, holding, pushing, pulling, and lowering.
Vision abilities include close, distance, and peripheral vision, depth perception, adjusting focus, and distinguishing colors.
Ability and willingness to travel on short notice, work on call, and work flexible shifts, including nights, weekends, and holidays.
Ability to meet applicable gaming or other licensing, background investigation, security, and regulatory or contractual requirements.

Nice To Haves

One to three years of related experience and/or training, or an equivalent combination of education and experience.
Technical or military training schools.

Responsibilities

Install, set up, maintain, and reconfigure gaming products.
Troubleshoot equipment to the assembly level, including printers, bill validators, and cables.
Order replacement parts and supplies.
Maintain regular customer contact while working on machines and follow up after completing work.
Complete required daily paperwork, including field service reports, time sheets, and expense reports.
Perform an initial quality inspection of games delivered to customers.
Perform a final inspection to ensure proper operation after game installation.
Maintain current knowledge of game components and jurisdictional requirements.
Keep the supervisor informed of ongoing issues.
Perform other tasks and duties as assigned by the supervisor.