Field Service Technician I
About The Position
Stolle Machinery is seeking Mechanical Field Service Technicians to join our growing service team. This role offers the opportunity to apply advanced mechanical troubleshooting skills while supporting customers around the world and contributing to the success of a global industry leader. When not traveling to customer locations, technicians contribute to a variety of business activities, including technical support, manual and procedure updates, training development, and other service department projects, either remotely or from a Stolle Machinery location as business needs require. This position serves as a technical resource to customers and internal teams, ensuring equipment performance, customer satisfaction, and timely resolution of service-related issues. When not assigned to customer sites, the position supports internal operations through documentation development, manual and procedure updates, training material preparation, technical research, administrative activities, and other departmental projects.
Requirements
- Associate’s degree, GED or Vocational School studying Industrial Mechanics, Machine Shop, Machinist, Manufacturing Technology or other related fields.
- Skilled trades certificate required.
- 3-5 years’ experience.
- Intermediate knowledge of Stolle product lines.
- Strong orientation to Customer Service.
- Mechanically Inclined, strong orientation for mathematics.
- Excellent verbal and written communication skills.
- Experience in the can making industry, manufacturing methods, process improvement programs required.
- Ability to read and interpret documents such as blueprints, customer specifications for equipment, manuals, instructions, reports, financial statements, etc.
- Able to calculate figures and amounts such as proportions, percentages, area, circumference and volume – basic math skills including algebra and geometry.
- Proficient in MS Office products (Word, Excel, Outlook) and business software applicable to the manufacturing industry.
- Must be able to obtain a valid passport and a valid driver’s license.
Nice To Haves
- Proficient with Allen Bradley products- Control Logix, Guard Logic, Kinetix 7000, Kinetix 6500, BootP software for setting up Ethernet addresses, Compact Logix, Devicenet, etc.
Responsibilities
- Perform machine audits/overhauls, including checking functionality, making recommendations for improvement, and overhauling machinery as requested.
- Perform machine set-up, start-up, and warranty tasks, including testing, troubleshooting, and adjusting machinery.
- Provide remote and on-site field service support, including equipment installation, start-up, troubleshooting, repair, maintenance, training, and technical assistance for Stolle product lines at domestic and international customer locations.
- Diagnose machinery issues over the phone and respond as a representative of Stolle Machinery Co.
- Review RFQ (Request for Quote) and consult with customers on new projects.
- Provide training in one-on-one or group format on machinery, ensuring understanding for effective and efficient operation.
- Document all issues, normal or unusual, through written descriptions and/or pictures.
- Submit reports for each service visit and complete accurate Service/Call Time Reports.
- Communicate with base location and peer Field Service Technicians for assistance and expertise.
- Manufacture, assemble, wire, test, troubleshoot/diagnose, adjust, clean/prep, and perform other associated functions with Stolle Machinery Co. product lines.
- Install/de-bug electrical assemblies, sensors, systems, wiring, and programming.
Benefits
- Overtime after 8 hours of work per day while in the field.
- Daily Per Diem: Travel stipend covering meals and incidentals, while traveling to customer sites.
- Travel Rewards: Keep all frequent flyer miles and hotel loyalty points earned during company travel.
- Paid Travel Expenses: All lodging, flights, and transportation are 100% company paid.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
