Field Service Technician I

Canon U.S.A., Inc. • Providence, RI

28d • $20 - $26 • Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to perform routine maintenance on Canon-supported products in accordance with Service and Parts Standards. This customer-facing position focuses on effective repairs, responsive service, and customer satisfaction. The technician maintains assigned machines and service records, reports product failure trends and serviceability issues to management, and contributes to branch or district performance targets. The work requires full-time onsite presence at assigned offices, worksites, or territories on scheduled workdays.

Requirements

• High school diploma or equivalent experience.
• Basic understanding of internet environments.
• Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel; a valid driver's license and acceptable driving record are required.
• Take necessary steps to obtain security or other clearances required by customers for access to their premises.
• Ability to lift 50 pounds and be active more than 50% of the time, including walking, standing, and stooping or kneeling.
• Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
• Be legally authorized to work in the United States and reside in the United States at the time of hire; the company does not pursue or support visa sponsorship.

Responsibilities

• Report product failure trends and serviceability issues to the manager with supporting documentation, ensuring accurate information and record keeping.
• Provide efficient, responsive, and accurate field, shop, and onsite maintenance to meet customer needs.
• Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
• Communicate effectively with customers and support customer satisfaction.
• Maintain the performance of assigned machines.
• Contribute to branch or district metric targets.

Benefits

• Medical, dental, and vision coverage
• 401(k) Savings Plan
• Discretionary profit sharing and discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• Volunteer opportunities
• Canon welcome kit and company merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED