Field Service Technician I
About The Position
Aztec is a workplace technology partner serving organizations across the Northeast, providing and managing workplace technology and amenities including managed print, end-user devices, audio visual, unified communications, and office coffee. The Field Service Technician installs, maintains, and repairs multifunction printers, copiers, and printers at client sites across the Greater Hartford territory. This is a field-based role involving daily travel to client sites and independent management of the workday, with support from experienced technicians, parts and logistics operations, and a service desk. The technician diagnoses and resolves equipment, software, and network issues; performs preventive maintenance; installs and configures new equipment; and trains client staff. The role also includes communicating with clients, documenting service calls, managing parts and supplies, and supporting remote monitoring. Aztec offers competitive pay with growth as skills and certifications develop, training and certifications paid for by the company, and opportunities to cross-train into networking, end-user devices, and audio visual.
Requirements
- At least 1 year of experience servicing copiers, printers, or similar electromechanical or IT equipment, or a strong mechanical or technical background and willingness to learn.
- Solid troubleshooting skills and patience to identify root causes.
- Basic networking knowledge, including IP addressing, DHCP, and connecting devices to a network.
- Clear, professional communication with clients and coworkers.
- Ability to manage a schedule and work independently in the field.
- Valid driver's license and clean driving record.
- Ability to lift up to 50 pounds and bend, kneel, and stand for extended periods.
- High school diploma or equivalent.
Nice To Haves
- Manufacturer certifications on major multifunction printer and copier brands.
- CompTIA A+ or Network+ certification.
- Experience in office technology, managed print, or IT services.
- Familiarity with ECI MobileTech or a similar service management system.
Responsibilities
- Respond to client-site service calls, diagnose hardware, software, and network issues, and resolve them efficiently.
- Perform preventive maintenance on multifunction printers, copiers, and printers.
- Replace parts and assemblies, escalating complex issues to senior technicians or manufacturer support when needed.
- Deliver, install, and configure new equipment, including network connectivity, scan-to-email, scan-to-folder, and print drivers.
- Train client staff on everyday equipment use.
- Remove and replace older devices during upgrades and replacements.
- Represent Aztec professionally and communicate findings, repairs, and follow-up expectations clearly to clients.
- Identify client needs noticed in the field, such as aging equipment or growing print volume, and flag them to the team.
- Accurately document service calls in the service system, including time, parts, and meter readings.
- Manage carried parts and supplies and keep stock levels current.
- Check that devices are connected and reporting correctly to support remote monitoring.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off.
- Manufacturer training and certifications paid for by Aztec.
- Opportunities to cross-train into networking, end-user devices, and audio visual as you advance.
- Competitive pay with growth as skills and certifications develop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
