Field Service Technician I
About The Position
Technical Safety Services (TSS) is a laboratory service provider supporting life sciences, healthcare, and research organizations. The Field Service Technician I performs services at customer facilities and, when applicable, in shop facilities to help ensure laboratory equipment and controlled environments are safe, accurate, and compliant. Services include cleanroom, biological safety cabinet, fume hood, and pharmacy certification; laboratory instrument calibration; and other services as technicians progress. Technicians work independently in the field, visit different customers, and serve as a primary in-person contact for TSS. They receive paid classroom and on-the-job training and mentoring, with opportunities for continued career development in field services or other company roles. This position requires a high school diploma or equivalent and two years of relevant experience; a combination of education, training, and related experience may meet the requirements. A two- or four-year degree is preferred.
Requirements
- High school diploma or equivalent.
- Two years of relevant experience; a combination of education, training, and related experience may meet the requirements.
- Excellent customer service and relationship-building skills.
- Strong troubleshooting and problem-solving skills, with the ability to continually learn new services.
- Ability to work effectively with minimal supervision using effective time management and prioritization.
- Highly effective verbal and written communication skills.
- Knowledge of basic math, including geometry and algebra.
- Valid driver’s license and good driving record.
- Experience with the Microsoft Office suite.
- Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
Nice To Haves
- Two-year or four-year degree preferred.
Responsibilities
- Perform testing, certification, calibration, and repair services on laboratory spaces and equipment at client premises and/or in shop facilities.
- Interface directly with clients to understand, discuss, and execute their needs.
- Maintain and improve client relationships and act as the client’s primary in-person interaction with the company.
- Complete required documentation and administrative tasks related to assigned business.
- Perform other duties as assigned.
Benefits
- Medical, vision, and dental insurance
- 401(k) plan with a company matching contribution
- Long-term disability, short-term disability, and life insurance
- Competitive paid time off (PTO)
- Company-paid holidays
- Paid classroom and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
