Field Service Technician I
About The Position
The Field Service Technician I provides prompt, courteous, hands-on technical support for Goodwill of Central and Northern Arizona (GCNA). The position installs, maintains, supports, and repairs GCNA-owned hardware, software, and peripherals across its stores, career centers, distribution centers, and Corporate Center. The role involves daily travel to various locations, which may include overnight stays and extended hours, and may require after-hours on-call availability. The technician helps maintain technical documentation and asset records, keeps work orders current with troubleshooting and status updates, supports retail point-of-sale systems, and provides technical assistance to end users and other IT team members. Regular, consistent in-person attendance is required. The role models Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements
- High school diploma, GED, or 2–4 years of equivalent work experience as an IT Technician.
- 2–4 years of experience troubleshooting and supporting PC software, hardware, peripherals, and networks in a business environment.
- Intermediate PC hardware and peripheral use and troubleshooting skills.
- Ability to collaborate and work effectively with others.
- Ability to use basic power tools, such as a drill, for equipment installation.
- Strong customer service orientation.
- Ability to multitask and work in a fast-paced environment.
- Valid driver’s license and clean motor vehicle record.
- Ability to speak and read English proficiently.
- Ability to pass a background check and drug screen where applicable.
- Ability to obtain or currently retain a Fingerprint Clearance Card.
Nice To Haves
- A+ Certification, or willingness to obtain it during the first year of employment.
- ITIL Foundations certification, or willingness to obtain it during the first year of employment.
- Familiarity with telephone line repair and experience using butt sets.
Responsibilities
- Maintain records and technical documentation for essential hardware, software, and associated peripherals.
- Provide updates on the location of company assets and equipment.
- Minimize costs through efficient work and travel practices.
- Update open work orders daily with current troubleshooting and status information.
- Interact with end users to understand problems or needs and determine solutions.
- Travel to Goodwill locations to install, repair, maintain, and support networks, hardware, and software.
- Assist with setup, management, and maintenance of retail point-of-sale systems and associated peripherals.
- Assist with network, hardware, and software troubleshooting and technical support at the Corporate Center, including workstation, printer, and peripheral installations, moves, adds, changes, and configuration of networked devices.
- Collaborate with IT team members to improve support.
- Maintain regular and consistent in-person attendance.
- Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
- Perform other related duties as assigned.
Benefits
- Three medical plans.
- Employer-funded Health Reimbursement Account (HRA).
- Three dental plans.
- Vision plan.
- Traditional and Roth 401(k) plans.
- Employer-paid life insurance.
- Employee Assistance Program (EAP).
- Paid time off, including sick and vacation time.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
