Field Service Technician I

Goodwill of Central and Northern Arizona

11d

About The Position

The Field Service Technician I provides prompt, courteous, hands-on technical support for hardware, software, and peripherals owned by Goodwill of Central and Northern Arizona (GCNA). The role installs, maintains, supports, and repairs equipment at GCNA stores, career centers, distribution centers, and the Corporate Center. The technician travels daily among Goodwill locations and may travel overnight or work extended hours. The position may also require after-hours on-call availability. It supports retail point-of-sale systems and provides troubleshooting and technical support for networked devices and workstations at the Corporate Center. Regular, consistent in-person attendance is required.

Requirements

High school diploma, GED, or 2–4 years of equivalent work experience as an IT Technician.
2–4 years of experience troubleshooting and supporting PC software, hardware, peripherals, and networks in a business environment.
Intermediate PC hardware and peripheral use and troubleshooting skills.
Ability to collaborate and work effectively with others.
Ability to use basic power tools, such as a drill, for equipment installation.
Strong customer service orientation.
Ability to multitask and work in a fast-paced environment.
Valid driver's license and clean motor vehicle record.
Ability to speak and read English proficiently.
Ability to pass a background check and drug screen where applicable.
Ability to obtain or currently hold a Fingerprint Clearance Card.

Nice To Haves

A+ certification, or willingness to obtain it during the first year of employment.
ITIL Foundations certification, or willingness to obtain it during the first year of employment.
Familiarity with telephone line repair and experience using butt sets.

Responsibilities

Maintain records and technical documentation for essential hardware, software, and associated peripherals.
Update the recorded locations of company assets and equipment.
Minimize costs through efficient work and travel practices.
Update open work orders daily with current troubleshooting and status information.
Work with end users to understand problems, needs, and potential solutions.
Travel to GCNA locations to install, repair, maintain, and support network, hardware, and software systems.
Assist with setup, management, and maintenance of retail point-of-sale systems and associated peripherals.
Assist with network, hardware, and software troubleshooting and technical support at the Corporate Center, including workstation and printer installations, moves, additions, changes, and networked-device configuration.
Collaborate with IT team members to improve support.
Maintain regular and consistent in-person attendance.
Model Goodwill's core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.